IDentify Authenticator terms.

These terms apply to the IDentify Authenticator app for iPhone and Android and to the notification service it uses. By installing or using the app, you agree to them.

Last updated 5 November 2026

Who we are

The app is made by Systems Solutions for Information Technology ("we", "us"), the company behind the IDentify identity and access management platform. The app is free to download and use.

What the app does

The app lets you confirm that it's really you when you sign in to your organisation's applications: you approve or deny sign-in requests on your phone, or type a 6-digit code from the app when your phone has no connection. It works only with an organisation (usually your employer or your bank) that runs IDentify for its sign-in.

Your organisation

• Your organisation, not us, decides whether you may use the app, who may sign in to what, and when your phone is set up or removed.
• Your organisation runs its own sign-in server. Your account there, its sign-in records and any rules for using it are between you and your organisation, and their own terms and policies apply to them.
• For problems with your account, a new or lost phone or a locked account, contact your organisation's IT support.

Using the app

You may use the app to sign in to the accounts your organisation gave you. You agree not to:

• use it to get into accounts or systems you are not allowed to use;
• approve sign-in requests for someone else, or let someone else approve yours;
• interfere with, overload or try to break into the app, the notification service or your organisation's servers;
• copy, modify or resell the app, except as the open-source licences of its components or the law allow.

Keeping your phone safe

• Keep a screen lock (passcode, Face ID or fingerprint) on your phone. Approvals only work after that check.
• Only approve a request you started yourself. If you didn't just sign in, tap "No, this wasn't me"; your organisation is told.
• If your phone is lost or stolen, tell your organisation's IT support straight away so they remove it.

Backups

Backups of your codes are encrypted on your phone with a passphrase only you know. We never receive the backup or the passphrase, so we cannot recover a forgotten passphrase or a lost backup. Keep both safe.

Availability

We work to keep the app and the notification service running, but we can't promise they will always be available or free of errors. Notifications are delivered by Google and Apple and can be delayed or blocked by them, your network or your phone's settings. If a notification doesn't arrive, open the app, or use the 6-digit code. Whether you can sign in also depends on your organisation's server, which we don't run.

We may update the app, change its features or stop offering it. If we stop offering it, we'll say so on this website in advance where we reasonably can.

Ownership and licences

The app and the IDentify name and logo belong to us. These terms give you a personal, non-exclusive, non-transferable right to use the app; they don't give you any other rights in it. The app includes open-source components under their own licences, listed in the app under About → Open-source licences. If you got the app from the App Store or Google Play, their terms also apply to the download.

Liability

As far as the law allows, the app is provided "as is", and we are not liable for indirect or consequential loss, or for loss caused by your organisation's systems, by Google or Apple, or by not following the security advice above.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, or any rights you have as a consumer under the law of the country where you live.

Ending

You can stop using the app at any time by removing your accounts in it and uninstalling it. Your organisation can remove your phone at any time. We may stop you using the notification service if you break these terms.

Changes

We may change these terms. We will post any change on this page and update the date at the top; for important changes we will also say so in the app or on this website. If you keep using the app after a change, the new terms apply.

Law

These terms are governed by the laws of the Republic of Iraq, without affecting the consumer protection rules of the country where you live that you are entitled to rely on.

Contact